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Water Ionizer Return/Satisfaction Policy


We invite you to try out our new range of LIFE ionizers and enjoy the benefits for 60 days. We are so sure that you will be satisfied with your ionizer that we offer you a 60 day* money back guarantee. If at any time in the first 60 days you wish to return your unit, we will give you a full refund, less 15% return fee, as long as your ionizer is returned in like new condition and in its original packing. "As new condition" means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs etc. The original shipping charges will be deducted and return shipping charges prepaid by the purchaser.

No return can be accepted without our prior authorization. We will refuse unauthorized returns.

All Sales are final and there are no returns on merchandise purchased wholesale or through finance plans; these units still have full warranties


Warranties:

  • LIFE 4000 is 3 years full parts and labor
  • LIFE 7500, 7600, 8000 and 8100 have a new LIFEtime warranty. Please call for details.


Warranty does not cover repairs caused by customer neglect. We provide a Free "hard water" pre-filter and housing for customers in "hard water" areas (17 grains or higher) and this must be used to provide warranty coverage in these areas, as this stops the build-up of calcium in hard water areas. Or we can supply a 5 stage reverse osmosis units for our customers in hard water areas - these are provided at less than wholesale costs. Neglect includes using the unit in a matter inconsistent with the directions in the owner's manual, as well as breakage resulting from dropping the unit or other carelessness. The warranty that is in effect at the time the machine is purchased is the one that is honored. Our warranty center is in the UK and the United States for your convenience..

Our US parent company is the oldest and largest distributors of alkaline water ionizers for home, commercial and industrial use in North America, providing the highest quality systems with the finest quality service to countries worldwide. We value our customers and are very grateful for your referrals.


A note to our international customers: Please be aware that you are responsible to pay for all international customs, government fees, levies and/or any other fees that are incurred.

Click here to register your product warranty